Have you purchased goods from our e-shop and they do not meet your expectations? No problem, you have the right to return the goods within 14 days from the date you received them.Simply fill out this form and send it together with the goods to the following address:

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Collection points for complaints

Please send your complaint together with the filled RMA form to the following address:

Service address

BELS cz
Černoleská 48256 01 Benešov
E-mail: benesov@bels.cz
Opening hours:
Mo - Fri: 7:30 - 16:30

We recommend sending complaints directly to the service. We are able to handle the vast majority of warranty repairs within 5 days of receipt.

For more information regarding warranty claims and out-of-warranty repairs, you can contact the service directly at: benesov@bels.cz.

Complete Return and Refund policy can be found here.